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Customer Service
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| On-Line Help Desk |
| Terms and Conditions |
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Acceptance
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These terms and conditions of sales, which will appear on invoices, are the terms and conditions upon which NeutronCanada.com, Inc. makes all sales. NeutronCanada.com will not accept any other terms and conditions of sale, unless Buyer and NeutronCanada.com have executed a master contract which specifically supersedes and replaces these terms and conditions. Acceptance of all purchase orders is expressly made conditional upon Buyer's assent expressed or implied to the terms and conditions set forth herein without modification or addition.
Buyer's acceptance of these terms and conditions shall be indicated by any of the following, whichever first occurs:
a. Buyer's making of an offer to purchase Product from NeutronCanada.com
b. Buyer's written acknowledgment hereof
c. Buyer's acceptance of any shipment of any part of the items specified for delivery (the "Products")
d. Any other act or expression of acceptance by Buyer.
NeutronCanada.com's acceptance is expressly limited to the terms and conditions hereof in their entirety without addition, modification, or exception. Any term, condition, or proposals hereafter submitted by Buyer (whether oral or in writing) which is inconsistent with or in addition to the terms and conditions set forth hereon is objected to and is hereby rejected by NeutronCanada.com. NeutronCanada.com's silence or failure to respond to any such subsequent or different term, condition, or proposal shall not be deemed to be NeutronCanada.com's acceptance or approval thereof.
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Shipping and Delivery
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Orders received by 2 pm EST will usually be handled within 48 business hours if in stock, subject to product availability and verification of billing. Please be aware it may take extra 3 to 5 days to prepare the export documents. All NeutronCanada's orders are fulfilled from the warehousees in USA. You will be notified by email if there is any problem processing your order. Unless otherwise agreed in writing, delivery shall be made in accordance with NeutronCanada.com's shipping policy in effect on the date of shipment. Unless otherwise stated on the front of the invoice, title to, and all risk of loss or damage with respect to the Products shall pass to Buyer upon delivery by NeutronCanada.com to the carrier or Buyer's representative at NeutronCanada.com's warehouse or storefront. Delivery is subject to the payment and documentation provisions set forth herein and to NeutronCanada.com's receipt from Buyer of all necessary information and documentation from Buyer including all import certificates, exemption and/or resale certificates, licenses, and other documents as may be required from Buyer for export of the Product. Buyer shall promptly notify NeutronCanada.com, in no event later than five (5) business days after delivery, of any claimed shortages or rejection as to any delivery. Such notice shall be in writing and shall be reasonably detailed, stating the grounds for any such rejection. Failure to give any such notice within such time shall be deemed an acceptance in full of any such delivery. NeutronCanada.com shall not be liable for any shipment delays beyond the reasonable control of NeutronCanada.com which affect NeutronCanada.com, including but not limited to delays caused by unavailability or shortages of Products from NeutronCanada.com's suppliers; natural disasters, acts of war; acts or omissions of Buyer; fire, strike, riot, or governmental interference; unavailability or shortage of materials, labor, fuel, or power through normal commercial channels at customary and reasonable rates; failure or destruction of plant or
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Price and Payment
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Buyer shall bear all applicable federal, state, municipal and other government taxes (such as sales, use, and similar taxes), as well as import or customs duties, license fees, and similar charges, however designated or levied on the sale of the Products (or the delivery thereof) or measured by the purchase price paid for the products. (NeutronCanada.com's prices set forth on the front side of the invoice do not include such taxes, fees, and charges.)
Exemption certificates must be presented prior to shipment if they are to be honored. Unless otherwise specified in agreements between NeutronCanada.com and Buyer, payment terms are in advance. NeutronCanada.com, at its discretion, may require reasonable advance assurances of payment through irrevocable bank letters of credit or otherwise. All unpaid invoices shall bear interest at an amount equal to 1-1/2% of the outstanding balance per month (or the maximum rate of interest allowed to be contracted for by law, whichever is less), commencing upon the date payment is due. Buyer's failure to make timely payment may result in such action as commencement of proceedings for collection, revocation of credit, stoppage of shipment, delay or cessation of future deliveries, repossession of unpaid delivered goods, and termination of any one or more sales agreements.
Notwithstanding any "net" payment provisions specified on the invoice, NeutronCanada.com shall have no continuing obligation to deliver Products on credit, and any credit approval may be withdrawn by NeutronCanada.com at any time and without prior notice. NeutronCanada.com retains (and Buyer grants to NeutronCanada.com by submitting a purchase order) a security interest in the Products to secure payment in full and compliance with all sales agreements, and Buyer agrees to execute any additional documents necessary to perfect such security interest. In the event the sales invoice shall be placed by NeutronCanada.com in the hands of an attorney for the purpose of collection, with or without litigation, or for the purpose of enforcing NeutronCanada.com's security interest in the Products, the Buyer agrees to pay any and all costs associated with such placement, including, without limitation, attorney's fees and costs incurred prior to, during, or subsequent to trial, and including, without limitation, collection, bankruptcy, or other creditor's rights proceedings.
If sale is to occur, or the Product is to be shipped, outside the United States, Buyer acknowledges and agrees that the amount due NeutronCanada.com is contracted in U.S. Dollars and that payment in U.S. Dollars is of the essence. Any payment by Buyer in local currency or the receipt by NeutronCanada.com of local currency as a consequence of enforcement procedures against Buyer will be deemed an authorization for NeutronCanada.com to use that local currency to purchase U.S. Dollars or, if such purchase is prohibited by local law, an authorization to purchase appropriate bonds or other instruments and export them from the Buyer's country in order to convert the currency into U.S. Dollars and apply the proceeds to the payment of any amounts owed to NeutronCanada.com by Buyer. Any deficiency as a result of conversion of payment into U.S. Dollars shall be the responsibility of Buyer. NeutronCanada.com disclaims responsibility for errors in data and for fluctuations in pricing and policies of NeutronCanada.com's vendors. As such, NeutronCanada.com reserves the right to cancel orders in which such errors and/or fluctuations would cause NeutronCanada.com to bear a financial loss.
Note: a $20.00 fee will be charged on any returned checks.
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Product Returns
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Click here for the RMA form.
All items sold by NeutronCanada.com, Inc. are automatically covered by NeutronCanada.com's 30-day Guarantee against defects, except as otherwise specified on an individual basis on the invoice. Defect in this context means manufacturer's defects. We are not responsible for any damages resulting from work done by non-NeutronCanada.com certified technicians.
We do not guarantee compatibility.
NeutronCanada.com is not responsible for typographic errors and shall have the right to refuse or cancel any orders placed for products listed with incorrect information.
Return of Products purchased hereunder shall be governed by NeutronCanada.com's Product Return policies as set forth herein on the date of the invoice, or as otherwise provided by NeutronCanada.com to Buyer in writing. NeutronCanada.com reserves the right to modify or eliminate such policies at any time. Although NeutronCanada.com's policies may permit Buyer to return Products claimed to be defective under certain circumstances, NeutronCanada.com makes no representation or warranties of any kind with respect to the Products. NeutronCanada.com HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, AS TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NeutronCanada.com WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS, COST, OR EXPENSE FOR BREACH OF WARRANTY.
NeutronCanada.com's 30-Day Guarantee*** against defects shall constitute NeutronCanada.com's sole liability and Buyer's exclusive remedy in connection with any claim of any kind relating to the quality, condition, or performance of any Product, whether such claim is based upon principles of contract, warranty, negligence, or purpose or otherwise. In the event NeutronCanada.com issues a return authorization to Buyer allowing Buyer to return Product to NeutronCanada.com, Buyer will deliver the Product to NeutronCanada.com's address in the United States, if so required by NeutronCanada.com, and Buyer shall bear all applicable federal, state, municipal, and other government taxes (such as sales, use, and similar taxes) as well as import or customs duties, license fees, and similar charges, however designated or levied, on any replacement Product to be shipped by NeutronCanada.com to Buyer. This warranty applies to all products, unless specifically stated otherwise.
All returns must be accompanied by a return form with a valid Return Materials Authorization (RMA) number and a copy of the invoice or packing list. You can obtain an RMA number at our Customer Service and Return Department Online section, or you can call us at (814) 231 3292. An RMA number will not be issued beyond the 30th day from date of invoice and expires 3 days after the date it was issued (i.e. the package must be shipped within 3 days). All returned products should be shipped freight prepaid, insured and traceable via UPS or FedEx. Customer is responsible for shipping charges and risk of loss on all return shipments. The item must be shipped with original packaging intact and in a resellable condition. Original packaging that has been defaced or written on will not be accepted. Please double box the return package. Shipping and handling fees are not refundable in any event. Extended warranties offered by NeutronCanada.com are not refundable in any event. All refunds will be for NeutronCanada.com's current price or the sale price, whichever is lower, less any applicable fees or charges.
Consumable Products
Consumable products including but not limited to ink toners, ink cartridges, fusers, batteries, and software (both physical and virtual software), cannot be returned after being opened and will be denied return upon request. "Opened" designation applies when any packaging, seals, stamps, etc. have been broken, opened, or tampered with. If you have questions, please contact us for support. If you are unsure whether the product which you are ordering is classified as a consumable product, please contact us before ordering for confirmation.
Consumable products are certified brand new and sealed when shipped from our warehouse, and carry any manufacturer's warranty which comes standard with the product(s) from the manufacturer directly. Please contact the manufacturer of the product directly for any warranty terms, stipulations, inquiries, and/ or claims.
Special Order Products
Special order products including but not limited to notebooks, workstations, tough books, servers, switches, storage arrays, uninterrupted power supplies, large format displays, cabinets, enclosures, monitors, etc., cannot be returned when needing to be built to order directly from the manufacturer. If you have questions, please contact us for support. If you are unsure whether the product which you are ordering is classified as a special order product, please contact us before ordering for confirmation.
Special order products are certified brand new and sealed when shipped from our warehouse, and carry any manufacturer's warranty which comes standard with the product(s) from the manufacturer directly. Please contact the manufacturer of the product directly for any warranty terms, stipulations, inquiries, and/ or claims.
The following rules apply according to the reason for return:
DO NOT WANT ITEM or ORDERED WRONG ITEM
Unopened box: A 7% restocking fee will be applied. Opened box: On most items, a 10% - 25% restocking fee will be charged, based upon the type of item and its condition.
SUSPECT ITEM IS DEFECTIVE
Defective item: A replacement will be sent to the customer once we receive the defective item. A 7% restocking fee will be charged if a refund is desired instead of a replacement. Non-defective item: Items which are suspected defective but which are found not to be defective by a NeutronCanada.com technician will be charged an hourly rate of $39.99, not to exceed 25% of the item's cost. The proven non-defective part will be returned to the customer, who will be charged the above testing fee and return shipping charges.
SHIPPING ERROR
Received Wrong Item: We understand how frustrating it is to receive the wrong item. Therefore, contact us immediately via our Customer Service and Return Department Online service, or call us at (814) 231 3292. The correct item will be shipped to you immediately upon our receipt of the incorrect item.
Item Damaged in Transit: If you receive a shipping carton that shows obvious damage, please refuse the shipment. The shipping carrier is responsible for these damages, not you. If, upon opening the carton, you discover that the product was damaged during shipment, contact the carrier for inspection. If your order was shipped via UPS and arrives damaged, save the original packing materials and call UPS (1 800 PICK UPS) to report the damage. Then please contact us via our Customer Service and Return Department Online service, or call us at (814) 231 3292, and NeutronCanada.com will file a claim.
EXCEPTIONS of return policy: Please Click HERE for Detail
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Limitation of Liability
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NeutronCanada.com shall not be liable under any circumstances for any special consequential, incidental, punitive, or exemplary damages arising out of or in any way connected with the agreement to sell product to buyer or the product, including, but not limited to, damages for lost profits, loss of use, lost data, or for any damages or sums paid by buyer to third parties, even if NeutronCanada.com has been advised of possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise.
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Order Cancellation:
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Cancellation NOT DUE TO BACK ORDER will be subject to 7% or $10, whichever is larger, credit card transaction costs. For cancellation of multiple items orders, the transaction costs will be applied to all non back order items. If items have been sent to warehouse fulfillment, in addition to the credit card transaction costs, S/H will not be refundable.
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General
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These terms and conditions shall constitute the final, complete, and exclusive agreement of the parties with respect to all sales by NeutronCanada.com to Buyer and shall supersede all prior offers, negotiations, understandings, and agreements. Unless Buyer and NeutronCanada.com have executed a master contract which specifically supersedes and replaces the terms and conditions herein, it is expressly agreed that no prior or contemporaneous agreement or understanding, whether written or oral, shall contradict, modify, supplement, or explain the terms and conditions contained herein. No additional or different terms or conditions, whether material or immaterial, shall become a part of any sales agreement unless expressly accepted in writing by an authorized officer of NeutronCanada.com in the United States.
Any waiver by NeutronCanada.com of one or more of these terms and conditions or any defaults hereunder shall not constitute a waiver of the remaining terms and conditions or of any future defaults hereunder. No failure or delay by either party in exercising or enforcing any right hereunder shall operate as a waiver thereof or preclude any other exercise or enforcement of rights hereunder. Any provision of these terms and conditions that is prohibited or unenforceable under the laws of the Pennsylvania shall be ineffective to the extent of such prohibition or unenforceability, without impairing or invalidating the remaining provisions of these terms and conditions.
All sales agreements shall be deemed made in, and shall be governed by, the laws of the State of Pennsylvania. The venue for any disputes arising out of any sales agreement shall be Centre County, Pennsylvania. ALL SALES TRANSACTIONS EXCLUDE THE APPLICATION OF THE 1980 UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE.
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Notes
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Product and manufacturer names are manufacturer and publisher trademarks, registered trademarks, and copyrights, and are used only for purposes of identification.
* RMA = Return Merchandise Authorization
** Shippable manner means that the package is properly packed and double boxed. There should be no indications of movable items when the box is shook. This is to avoid further damage during shipment.
*** Unless specifically stated otherwise, all items sold by NeutronCanada.com are automatically covered by NeutronCanada.com's 30-Day Guarantee against defects. Defects in this context mean manufacturer's defects. We are not responsible for any damages resulting from work done by non-NeutronCanada.com certified Technicians.
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